We stand behind the quality of our products and offer a hassle-free return and refund policy to provide you with peace of mind.
Return Eligibility
To be eligible for a return, please ensure that the product meets the following criteria:
- The product must be in its original condition, including all packaging and accessories.
- Returns must be initiated within 14 days of the original purchase date.
- The product must not have been used or damaged in any way.
- If the product does not meet these criteria, we reserve the right to deny the return.
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] to request a return.
- Provide your order details and reason for the return.
- Once your return request is approved, you will receive instructions on how to proceed with the return shipment.
- Refunds will be processed within 8-10 business days upon receiving the returned product. The refund will be issued for the full purchase price, excluding any shipping and handling fees.
Refunds For Defective Products
If you receive a defective product, please contact our customer service team immediately at [email protected]. We will work with you to resolve the issue promptly. Depending on the situation, we will either replace the defective product or issue a refund.
Exchanges
If you wish to exchange a product for a different item, please follow the return process outlined above and place a new order for the desired product.
Damaged Or Defective Products
If you receive a damaged or defective product, please contact us at [email protected] within 7 days of receiving the product. Our customer service team will guide you through the return process and provide you with a return shipping label. We will either replace the damaged or defective product or issue a refund.
If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to us at [email protected].